Terms of Service

These Terms of Service apply when you browse this website, create an order, contact Pepwise Cosmetics, or purchase products from us.

By using the site, you agree to use it lawfully, provide accurate information, and follow any instructions shown during checkout or after purchase.

These terms are intended as practical website terms for Pepwise Cosmetics. They should be reviewed against your final business details, policies, and any legal requirements that apply to your store.

We aim to present product names, descriptions, images, prices, ingredients, routine guidance, and availability clearly and accurately.

Product images are provided for presentation and may vary slightly from the final item due to packaging updates, screen settings, photography, or production changes.

Routine guidance and product information are general cosmetic information only. They are not medical advice and should not replace advice from a qualified professional where that is needed.

Placing an order does not mean it has been accepted. We may review, decline, cancel, or refund an order where payment fails, details are incomplete, an error is identified, or fulfilment is not reasonably possible.

You are responsible for checking that your order, delivery address, contact details, and selected products are correct before checkout is completed.

If we need to contact you about an order, we will use the email address or phone number supplied at checkout.

Prices are shown in Australian dollars unless stated otherwise. Prices may change without notice, but confirmed orders will be processed using the price shown at the time of checkout.

Discounts, bundles, promotional codes, and offers may be subject to conditions, expiry dates, minimum order values, and availability.

Payments are processed through secure third-party payment providers. We do not intentionally store full card details on our own website systems.

Delivery timeframes are estimates only. We aim to dispatch orders promptly, but courier delays, public holidays, incorrect addresses, or events outside our control may affect delivery.

Risk in the products passes to you once the order is delivered to the address you provided, unless applicable law says otherwise.

If there is an issue with delivery, contact us as soon as possible so we can review the order and available options.

Nothing in these terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot be excluded under Australian Consumer Law.

If a product is faulty, damaged, incorrectly supplied, or otherwise does not meet applicable consumer guarantees, contact us with your order details and clear photos where relevant.

Change-of-mind returns may be handled according to our returns policy and may depend on product condition, hygiene requirements, timeframes, and whether the item has been opened or used.

You must not misuse the website, interfere with its operation, attempt unauthorised access, scrape content at scale, upload malicious code, or use the site in a way that may harm Pepwise Cosmetics or other users.

We may suspend access, refuse orders, or take reasonable steps where we believe the site, checkout, promotional systems, or customer support channels are being misused.

The Pepwise Cosmetics name, visual identity, page design, images, product copy, graphics, and other website content are owned by or licensed to us unless stated otherwise.

You may view and use the website for personal shopping and information purposes. You must not copy, reproduce, modify, sell, or commercially use our content without written permission.

To the extent permitted by law, Pepwise Cosmetics is not liable for indirect loss, loss of profits, loss of data, or loss arising from misuse of the website or products.

Where liability cannot be excluded, our liability will be limited to the remedies required or permitted by applicable law.

We may update these terms from time to time. The version published on this page applies from the last updated date shown below.

Questions about these terms can be sent to support@pepwise.com.au.