Privacy Policy

This Privacy Policy explains how Pepwise Cosmetics handles personal information when you visit our website, place an order, subscribe to updates, contact us, or interact with our customer support.

We are based in Australia and have drafted this policy with the Australian Privacy Principles in mind. This page is general website copy and should be reviewed against your final business details and privacy obligations.

We may collect contact details such as your name, email address, phone number, delivery address, billing details, and messages you send to us.

When you place an order, we may collect order details, selected products, cart information, payment status, delivery information, refunds or returns information, and customer support history.

When you use our website, we may collect technical and usage information such as IP address, device type, browser type, pages viewed, products viewed, referring pages, approximate location, and cookie or analytics identifiers.

We collect information directly from you when you submit forms, place orders, contact us, or interact with website features.

We may also collect information automatically through cookies, analytics tools, checkout systems, security tools, and similar technologies.

Some information may be provided by third-party platforms that help us operate the store, process payments, manage delivery, measure website performance, or provide customer support.

We use personal information to operate the website, process orders, arrange delivery, provide customer support, respond to enquiries, manage returns or refunds, and keep the website secure.

We may use information to improve our products, website experience, routine guidance, communications, analytics, fraud prevention, and business operations.

Where permitted, we may send product updates, launch notes, promotions, or routine guidance. You can unsubscribe from marketing emails using the unsubscribe link or by contacting us.

We may share personal information with service providers who help us run the store, including ecommerce platforms, payment processors, delivery providers, email systems, analytics providers, hosting providers, security tools, professional advisers, and customer support tools.

These providers may only need the information required to perform their services. We aim to work with providers that maintain reasonable privacy and security standards.

Payment information is handled by secure payment providers. We do not intentionally store full payment card details on our own website systems.

Some of the services we use may store or process information outside Australia, including in countries where our ecommerce, payment, hosting, analytics, email, or support providers operate.

Where information is disclosed overseas, we take reasonable steps required by applicable law and rely on the privacy, security, and processing terms of those service providers.

We use cookies and similar technologies to operate the website, maintain shopping sessions, remember preferences, understand website performance, improve products, and measure marketing activity.

You can control many cookies through your browser settings. Some essential cookies may be required for cart, checkout, security, and website operation.

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

No website or online service can guarantee absolute security. If you believe information has been mishandled or compromised, contact us promptly.

We keep personal information for as long as reasonably needed for the purposes described in this policy, including order records, legal obligations, accounting, fraud prevention, support, and dispute handling.

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete, or out of date.

If you have a privacy complaint, contact us with enough detail for us to understand and investigate the issue. We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator.

Questions about privacy can be sent to support@pepwise.com.au.

We may update this Privacy Policy when our practices, systems, or legal obligations change. The version on this page applies from the last updated date below.